Refund policy

Refund & Return Policy

Due to the nature of our food products, we are unable to accept returns or exchanges for change of mind, taste preference, or products that have been opened or consumed.

If your order arrives damaged, defective, incorrect, or in an unacceptable condition, please contact us as soon as possible after delivery and provide your order number along with clear photos of the product and packaging.

Once the issue has been reviewed and approved, TITO Signature may offer a replacement or refund, as appropriate.

Please do not dispose of the affected product or packaging until our team has reviewed your request.

Approved refunds will be issued to the original payment method. Processing times may vary depending on the payment provider.

This policy does not affect any rights you may have under applicable UAE consumer protection laws.

For assistance with an order, please contact TITO Signature through the contact details provided on our website.