Privacy policy

PRIVACY POLICY

Last Updated: September 26, 2026

Tito Signature is a brand operated by Tito Signature Food Trading FZ LLC, United Arab Emirates (“Tito Signature”, “we”, “us”, or “our”).

This Privacy Policy explains how we collect, use, process, disclose, and protect your personal information when you visit or use the Tito Signature website and online store, purchase our products, create an account, or otherwise communicate with us.

Our online store is powered by Shopify, which provides the e-commerce technology that enables us to operate our online store and provide our services.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with Tito Signature, we may collect or process the following categories of personal information:

  • Contact Information: including your name, phone number, email address, billing address, and delivery address.

  • Order and Transaction Information: including products you view, add to your cart, purchase, return, exchange, or cancel, as well as your transaction history.

  • Payment Information: including information related to your payment method, transaction, and payment confirmation. Payment information may be processed directly by Shopify and/or our authorized payment providers.

  • Account Information: including information associated with your customer account, preferences, and settings.

  • Communications: including information you provide when contacting Tito Signature or our customer support.

  • Device Information: including information about your device, browser, network connection, IP address, and other technical identifiers.

  • Usage Information: including information about how you interact with our website, store, pages, products, and services.

2. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

  • Directly from you when you create an account, place an order, contact us, or otherwise provide information to us.

  • Automatically when you visit or use our website, including through cookies and similar technologies.

  • From service providers that help us operate our store, process payments, fulfill orders, and provide delivery services.

  • From business partners or other third parties where necessary to provide our services or where permitted by applicable law.

3. HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information for purposes including:

Orders and Fulfillment

To process and fulfill your orders, confirm payments, prepare products, arrange shipping and delivery, and process returns, replacements, or refunds where applicable.

Customer Accounts

To create, maintain, and manage your customer account, save your preferences, and improve your shopping experience.

Customer Support

To respond to your questions, requests, complaints, and inquiries relating to our products, orders, or services.

Improving Our Services

To understand how customers use our website and online store and to improve our products, services, website performance, and overall customer experience.

Marketing and Advertising

Where permitted by applicable law, we may use your information to send you news, product launches, offers, promotions, and other marketing communications.

You may unsubscribe from promotional emails at any time using the unsubscribe option included in those communications.

Security and Fraud Prevention

To protect Tito Signature, our customers, transactions, website, and services from fraudulent, unauthorized, illegal, unsafe, or malicious activity.

Legal and Regulatory Requirements

To comply with applicable laws, regulations, legal obligations, and valid requests from competent governmental, regulatory, judicial, or law-enforcement authorities.

4. HOW WE SHARE PERSONAL INFORMATION

We may share information with third parties where reasonably necessary to operate our business and provide our services, including:

  • Shopify, which powers and hosts our online store.

  • Authorized payment processors and payment service providers.

  • Shipping, courier, fulfillment, and delivery providers.

  • Technology, hosting, cloud storage, and analytics providers.

  • Customer support and communication providers.

  • Marketing and advertising service providers where applicable.

We may also disclose information where required by applicable law, in response to valid legal requests, or where reasonably necessary to protect Tito Signature, our customers, our services, or our legal rights.

5. SHOPIFY

The Tito Signature online store is powered by Shopify.

Shopify may collect and process certain personal information relating to your access to and use of our online store in order to provide its e-commerce services.

Information processed through our store may be transmitted to or processed by Shopify and its service providers in countries other than your country of residence.

Shopify's processing of personal information is also subject to its own applicable privacy policies and practices.

6. PAYMENT INFORMATION

Online payments are processed through Shopify and/or authorized third-party payment providers.

Information necessary to process, authorize, verify, or refund a payment may be shared with the applicable payment provider.

For your security, please do not send full payment card details, passwords, or other sensitive financial information to Tito Signature through email, social media, or other unsecured communication channels.

7. SHIPPING AND DELIVERY

To fulfill and deliver your order, we may provide relevant information to our shipping, courier, fulfillment, or delivery partners, including:

  • Your name

  • Phone number

  • Delivery address

  • Relevant order and delivery information

This information is used as necessary to prepare, manage, track, and deliver your order.

8. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to:

  • Operate essential store functions.

  • Remember customer preferences.

  • Improve website performance.

  • Understand how visitors use our website.

  • Support analytics.

  • Support marketing and advertising where applicable.

You may be able to manage certain cookies through your browser settings or privacy controls available on our website.

Disabling certain essential cookies may affect the functionality of our online store.

9. MARKETING COMMUNICATIONS

Where permitted by applicable law, we may send you promotional communications about Tito Signature products, launches, news, offers, and promotions.

You may unsubscribe from marketing emails at any time using the unsubscribe link provided in those emails.

Even if you unsubscribe from marketing communications, we may continue to send non-promotional communications relating to your account, purchases, payments, deliveries, or other transactions.

10. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to or integrations with websites, applications, social media platforms, payment providers, and other services operated by third parties.

When you use third-party services, their own privacy policies and terms may apply.

Tito Signature is not responsible for the privacy, security, or data practices of third-party services that we do not own or control.

11. CHILDREN'S PRIVACY

Our online store is not intended for use by children who are not legally capable of making purchases or entering into transactions under the laws applicable to them.

We do not knowingly seek to collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us improperly, please contact us so that we can review and, where appropriate, delete the information.

12. DATA SECURITY

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should avoid sending sensitive or confidential information through unsecured communication channels.

13. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:

  • Processing and managing orders.

  • Maintaining customer accounts.

  • Providing customer support.

  • Meeting legal, accounting, tax, and regulatory obligations.

  • Resolving disputes.

  • Preventing fraud and protecting our legal rights.

Retention periods may vary depending on the type of information and applicable legal requirements.

14. YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

  • The right to request access to personal information we hold about you.

  • The right to request correction of inaccurate personal information.

  • The right to request deletion of certain personal information where permitted by law.

  • The right to request a copy of certain personal information.

  • The right to object to or restrict certain processing activities where applicable.

  • The right to withdraw consent where processing is based on your consent.

  • The right to opt out of certain marketing communications.

We may need to verify your identity before processing certain privacy-related requests.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

15. INTERNATIONAL DATA TRANSFERS

Because we use Shopify and other international technology and service providers, some personal information may be transferred, processed, or stored outside the United Arab Emirates.

Where required, such transfers will be handled in accordance with applicable data protection requirements.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, practices, or applicable legal and regulatory requirements.

The latest version will be published on our website with an updated “Last Updated” date.

17. QUESTIONS AND COMPLAINTS

If you have questions, concerns, or complaints regarding this Privacy Policy or how Tito Signature handles your personal information, or if you wish to exercise an applicable privacy right, please contact us using the details below.

We will review and respond to requests in accordance with applicable law.

18. CONTACT US

Tito Signature Food Trading FZ LLC
RAKEZ Free Zone
Al Jazeera Al Hamra Industrial, Ras Al Khaimah
United Arab Emirates

Phone: +971 56 432 6000
Email: signaturetito@gmail.com

More than chocolate. It’s a TITO moment.